Frequently Asked Questions
Frequently Asked Questions (FAQ)
What products does Kreative Devices offer?
We specialize in custom laptops, but also offer external displays, a unique tablet, and mini PCs, as well as customizable accessories and merchandise.
Do you offer payment plan options?
Yes! You can take advantage of flexible payment plans via Klarna, PayPal, or Afterpay at checkout.
Can I have my name or logo put on my device?
Absolutely! We offer custom branding options: Laser Etching, Laser Printing, or UV Color Printing. You can personalize your device with your name or logo.
Can I customize everything to match?
Yes! You can add your name or logo to devices, accessories, and even clothing for a fully personalized setup.
Can I have my logo etched in color?
Only UV Printing allows for color. Laser Etching and Laser Printing are monochromatic. Please provide a high-quality, solid image of your logo for the best results.
Which types of computers are available for customization?
Our customizable options include the Notebook Pro series laptops and mini PCs, with multiple spec configurations for creative professionals and enthusiasts.
Do you offer any software besides Windows?
No. Our laptops provide a pure Windows experience without any third-party software or bloatware.
What other support do you offer?
We provide:
Language keyboard and Windows customizations
International power plug options
Driver downloads
Technical support via our website
What warranty comes with Kreative Devices products?
All devices include:
30-Day money-back guarantee
1-Year manufacturer’s warranty
Optional Device Protection plans.
Where do your processor performance numbers come from?
Our processor benchmarks are sourced from CPU Benchmark at the time they are added to our website. These numbers are not updated continuously.
How can I ensure my device meets my needs?
You can fully customize your hardware, including CPU, GPU, RAM, and SSD, to match your professional or creative workflow.
Are your laptop and mini PC components upgradable?
Yes! Most components, including RAM, SSD, WiFi cards, and batteries, are user-upgradable.
What about shipping?
Shipping is included in the price of all products, including international shipping to countries that accept international deliveries.
If my device only has one HDMI port, how can I connect an additional display?
You can use any available Type-C port to connect an additional display.
How can I contact customer support?
Reach us directly through our website’s contact form for inquiries or technical support.
What about FireWire & Thunderbolt?
We prioritize USB connections over Apple’s proprietary protocols. Many external displays and audio interfaces support both USB and Thunderbolt via Type-C. For compatibility, always check with the device manufacturer. Most Thunderbolt interfaces also have USB equivalents.
After I place my order, how long will delivery take?
Since all devices are custom-made to order, delivery typically takes around 2 weeks.
If you don’t see your order confirmation email within 12 hours, please check your spam or junk folder
