KREATIVE DEVICES CORPORATION
RETURN & REFUND POLICY
45-Day Money-Back Guarantee
At Kreative Devices, we believe purchasing a custom computer should come with confidence and peace of mind.
That's why eligible individual PC purchases include our 45-Day Money-Back Guarantee.
Every Kreative Devices computer is built or configured according to the customer's selected specifications. Although custom-built products are often considered final sales, we voluntarily provide eligible individual customers with the opportunity to return their computers under the conditions outlined below.
Our return procedures are designed to protect both customers and our business by ensuring that every return is properly authorized, documented, received, inspected, and evaluated.
If you're not satisfied with your eligible PC purchase, contact Kreative Devices within 45 days of the original purchase date to request a return.
1. Individual Purchases and Institutional Bulk Orders
Our 45-Day Money-Back Guarantee applies to eligible individual retail PC purchases.
Schools, businesses, government agencies, and other organizations may purchase computers through separately negotiated institutional bulk-order arrangements.
These orders are governed by their approved specifications, quotations, and written purchasing agreements.
The standard 45-Day Money-Back Guarantee does not apply to institutional bulk orders unless expressly included in the applicable written agreement.
Purchasing multiple products through our standard retail checkout does not automatically establish an institutional bulk-order arrangement.
Any applicable cancellation, return, refund, warranty, or service provisions for institutional orders are determined by their specific purchasing documents and applicable law.
2. Requesting a Return
To request a return, contact Kreative Devices Customer Support within 45 days of the original purchase date.
Please provide your order number, proof of purchase, reason for the return, and any relevant information about a reported problem.
Our team will review your request and provide the appropriate return authorization and shipping instructions.
Do not ship equipment to an address that has not been confirmed by Kreative Devices.
Submitting a return request within the applicable period preserves your timely request but does not automatically establish refund eligibility.
Under this voluntary return policy, the merchandise must be physically returned, received, inspected, and evaluated before a refund can be approved.
Any independent legal rights or remedies remain unaffected.
3. Return Shipping and Device Protection
We understand that arranging international shipping can be inconvenient and expensive.
That's why Kreative Devices offers optional Device Protection plans designed to make the return and service process easier.
Customers with an active, qualifying Device Protection plan receive covered shipping services for eligible returns, warranty service, and repairs according to their plan's terms.
For covered services, Kreative Devices will arrange for a shipping carrier to collect the securely packaged computer directly from the customer's designated pickup location and transport it to the authorized facility.
When the computer is being returned for repair or other covered service, we'll also arrange and cover transportation back to the customer's designated location once the applicable service is completed.
For eligible returns under our 45-Day Money-Back Guarantee, Device Protection covers the applicable pickup and transportation to the authorized return facility.
No trips to a shipping store, no arranging transportation yourself, and no separate shipping charges for services covered by your plan.
Customers must follow the provided packaging and pickup instructions and make their equipment available for the scheduled collection.
Pickup arrangements are subject to carrier availability and the applicable plan terms.
Customers Without Device Protection
Customers who do not have qualifying Device Protection coverage are responsible for arranging and paying for return shipping to the designated factory or authorized return location unless a written agreement or applicable law provides otherwise.
Customer-arranged returns must use a reliable, trackable shipping service, such as DHL Express or an equivalent carrier.
Equipment must be securely packaged to prevent damage during transportation.
Customers should retain shipping receipts, tracking numbers, and delivery confirmation until the return process is complete.
Kreative Devices is not responsible for loss or damage occurring during customer-arranged return transportation, except where responsibility is imposed by applicable law.
Device Protection covers the applicable transportation services. It does not automatically determine eligibility for a refund, repair, or replacement.
4. Condition of Returned Equipment
To qualify for a full refund, returned equipment must be in its original factory configuration and substantially the same condition in which it was delivered, allowing for normal use reasonably necessary to evaluate the computer.
All originally supplied components, chargers, accessories, and other included items must be returned.
Equipment must not contain customer-caused damage or material alterations affecting its condition or value.
Examples include:
Accidental damage, including damage from drops or impacts
Liquid damage
Misuse or improper handling
Improper servicing or unauthorized modifications that materially affect the equipment
Missing original components
Substituted or exchanged hardware
Damage resulting from neglect
Other customer-caused damage occurring after delivery
If original components were removed or replaced, the customer must restore the original configuration before returning the equipment unless otherwise authorized.
Normal use reasonably necessary to evaluate the computer does not, by itself, disqualify an otherwise eligible return.
If returned equipment contains missing components, customer-caused damage, or other material discrepancies, the refund may be reduced or denied to the extent permitted by applicable law.
5. Factory Documentation and Return Inspection
Every Kreative Devices PC undergoes factory testing and documentation before shipment.
These records may include:
Device model and configuration
Installed components
Identifying information
Physical and cosmetic condition
Hardware functionality
Operating-system functionality
Available diagnostic and testing results
These records help establish the device's original condition and configuration.
Returned computers are inspected and tested against available pre-shipment documentation.
The inspection may include verification of the original components, physical condition, functionality, and any reported problems.
Photographs, videos, error messages, and diagnostic information may assist with the evaluation but do not replace physical inspection when equipment must be returned for a refund.
If testing confirms a covered manufacturing defect, the issue will be addressed according to the applicable purchasing, return, and warranty terms.
If inspection identifies customer-caused damage, missing merchandise, substituted components, or other material discrepancies, those findings may affect refund eligibility.
Our goal is to evaluate every return fairly using documented information and the actual condition of the merchandise.
6. Refund Approval and Processing
A return request, reported defect, refund request, or return authorization does not constitute a completed return.
Under this voluntary return policy, merchandise must be physically received and inspected before a merchant-approved refund can be issued.
Once inspection and testing are complete, Kreative Devices will determine refund eligibility according to the applicable purchasing terms.
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on the customer's financial institution or payment provider.
If a customer has not returned the merchandise received under the transaction, Kreative Devices is not obligated to issue a discretionary refund under this policy.
This provision does not limit any refund or other remedy required by applicable law.
7. Personalized and Custom-Branded Computers
We understand that personalization is an important part of the Kreative Devices experience.
Customers may customize eligible computers with names, business branding, or logos using our available personalization options.
Personalized and custom-logo PCs remain eligible for our 45-Day Money-Back Guarantee.
However, personalized equipment requires additional work to remove the branding and restore the device to a condition suitable for resale.
For this reason, a 10% restocking fee applies to approved discretionary returns of personalized or custom-branded computers.
The fee is calculated using the purchase price of the returned personalized computer.
All other applicable return requirements remain in effect.
The fee does not restrict rights or remedies for defective or nonconforming merchandise that cannot lawfully be limited.
8. Warranty and Device Protection
The 45-Day Money-Back Guarantee is separate from the manufacturer's factory warranty and optional Kreative Devices Device Protection coverage.
Eligible PCs include the applicable manufacturer's warranty covering qualifying defects in materials or workmanship.
Optional Device Protection is designed to provide convenient shipping and additional benefits according to the terms of the selected plan.
With qualifying Device Protection coverage, customers can have their computers collected from a designated location and transported to the authorized facility without arranging the shipment themselves.
For covered repairs or warranty service, return transportation to the customer's designated location is also included.
After the applicable 45-day return period expires, qualifying hardware problems may be addressed through warranty service or Device Protection rather than a discretionary refund.
Warranty coverage and Device Protection do not automatically extend the 45-Day Money-Back Guarantee.
For complete coverage information, please review our Warranty Information and Device Protection pages.
9. Payment Disputes and Chargebacks
If you experience a problem with your purchase, we encourage you to contact Kreative Devices so we can review your concerns and explain the available options.
We want legitimate concerns to be resolved fairly and efficiently.
Initiating a payment dispute or chargeback does not, by itself, constitute a return of merchandise.
When responding to a payment dispute, Kreative Devices may provide relevant transaction records to the financial institution handling the matter.
These records may include:
Proof of purchase
Applicable purchasing terms
Order details and approved specifications
Factory testing documentation
Shipment and delivery confirmation
Customer communications
Return authorization and shipping instructions
Return tracking information
Inspection and testing results
This documentation may help establish the transaction history and assist the financial institution in evaluating the dispute.
If payment is reversed while a customer retains merchandise for which payment remains lawfully due, Kreative Devices reserves its rights to pursue appropriate remedies under applicable law and payment-network rules.
Nothing in this policy prevents customers from exercising their lawful rights to dispute transactions or seek remedies through their financial institutions.
10. Policy Acceptance and Applicability
By completing a purchase through Kreative Devices, customers agree to the purchasing terms applicable to their transaction.
For eligible individual retail PC purchases, this Return & Refund Policy forms part of those terms.
Customers requesting a return agree to follow the applicable authorization, shipping, inspection, testing, and refund procedures, subject to applicable law.
Kreative Devices may update this policy periodically to reflect changes in its products, services, or business practices.
Changes will not retroactively reduce contractual or legal rights established under previously completed purchases.
If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Nothing in this policy excludes or limits rights, warranties, obligations, or remedies that cannot lawfully be waived or restricted.
Our Commitment to You
At Kreative Devices, we understand that purchasing a computer is an important investment.
Whether you're a creative professional, student, gamer, business owner, or simply looking for a computer that meets your needs, we want you to feel confident in your decision.
Our 45-Day Money-Back Guarantee reflects that commitment.
We provide this benefit on eligible custom-built computers because we believe customers deserve a reasonable opportunity to evaluate their purchase.
And with optional Device Protection, we make the return and service process even more convenient by arranging covered door-to-door transportation.
Customers can have their computers picked up directly from their designated location without having to arrange shipping themselves.
At the same time, clear return procedures help ensure that equipment is properly received, inspected, and evaluated before a refund is issued.
Our goal is simple: provide quality custom computers, maintain fair and transparent policies, and make every legitimate return as straightforward as possible.
We appreciate your trust in Kreative Devices and look forward to helping you find the technology that's right for you.
KREATIVE DEVICES CORPORATION
www.kreativedevices.com
