🏭 1-Year Factory Warranty

Peace of Mind, Included

Every Kreative Devices PC includes a 1-Year Factory Warranty covering eligible defects in materials or workmanship.

If your device develops a factory-related hardware issue during the warranty period, we’ll help guide you through the evaluation and repair process.

How to Use Your Warranty

If you believe your device has a factory-related issue:

• Contact our Customer Support Team for assistance.

• We’ll provide the instructions needed to begin the warranty process.

• The device must be returned to the designated factory or service location for evaluation before warranty repairs can be approved.

• Customers without an active Device Protection plan are responsible for shipping the device to the factory.

• Qualifying Device Protection plans may include shipping benefits according to the terms of the applicable plan.

• Warranty coverage applies only to the original purchaser.

Our evaluation process helps ensure that every warranty claim is properly documented and that legitimate hardware issues are handled fairly and professionally.

What’s Not Covered

The 1-Year Factory Warranty does not cover:

• Normal wear and cosmetic marks

• Accidental damage

• Liquid damage

• Damage caused by misuse or neglect

• Unauthorized physical modifications

• Damage caused by improper installation or removal of components

• Data loss

• Third-party software, applications, drivers, or operating-system issues not caused by a covered hardware defect

• Problems caused by malware, viruses, or other external software

• Damage or problems not related to a defect in materials or workmanship

If you’re experiencing a problem with your Kreative Devices PC, contact us and we’ll help determine the appropriate next step.