Privacy Policy
At Kreative Devices, your privacy matters.
We want you to feel confident when visiting our website, placing an order, or contacting us for support. This Privacy Policy explains the information we may collect, how we use it, and the choices available to you.
Information We Collect
We may collect information you provide directly to us, including:
Name
Email address
Phone number
Billing and shipping information
Order and purchase information
Information you provide when contacting Customer Support
We may also collect certain information automatically when you use our website, such as:
Pages you visit
Browser or device type
General website activity
Information used to help us understand how visitors interact with our site
How We Use Your Information
We may use your information to:
Process and fulfill your orders
Arrange shipping and delivery
Provide customer service and technical support
Communicate with you about your order
Improve our products, services, and website
Help maintain the security of our website and transactions
Prevent or investigate suspected fraud or misuse
Send promotional offers, product news, or other marketing communications when you have chosen to receive them
How We Share Information
Kreative Devices does not sell or rent your personal information.
We may share information with trusted companies that help us operate our business and complete your order, including:
Payment processors
Shipping and delivery providers
Manufacturing or fulfillment partners when necessary to complete an order
Website, hosting, and technology providers
Customer service or business-support providers
These companies receive information only as reasonably necessary to provide their services.
We may also disclose information when required by law or when reasonably necessary to protect Kreative Devices, our customers, our business, or others.
Payments
Payment information may be collected and processed by our authorized payment providers.
Kreative Devices may receive transaction-related information necessary to process orders, provide support, prevent fraud, and respond to payment disputes.
Your Choices
You have choices regarding your personal information.
You may:
Unsubscribe from promotional emails at any time using the unsubscribe option provided in those messages.
Contact us to request access to personal information we maintain about you.
Request corrections to inaccurate personal information.
Request deletion of eligible personal information, subject to information we may need to retain for legitimate business, legal, accounting, fraud-prevention, warranty, or transaction purposes.
Information We May Need to Keep
Certain information may need to be retained even after a deletion request, including information associated with:
Completed purchases
Payment and transaction records
Returns and refunds
Warranty claims
Device Protection
Fraud prevention
Payment disputes or chargebacks
Tax, accounting, or legal requirements
We retain this information only as reasonably necessary for the applicable purpose.
Keeping Your Information Safe
We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
No online system can be guaranteed to be completely secure, but we work to protect the information entrusted to us.
Third-Party Services
Our website may use third-party services for functions such as payments, shipping, analytics, website functionality, or other business operations.
Those services may process certain information according to their own privacy policies and practices.
Links to Other Websites
Our website may contain links to websites or services operated by third parties.
Kreative Devices is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website and products are intended for general audiences and are not specifically directed toward young children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, products, services, business practices, or legal requirements.
The latest version of this policy will be posted on this page.
Questions About Your Privacy?
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Kreative Devices.
We want you to understand how your information is used and feel confident doing business with us.